Frequently Asked Questions
Frequently
Asking Questions
We are here to help you!
Q: What kind of health and safety protocols do you have at the hotel?
Q: Is BE Destination Tulum bookable for groups and events?
Q: Is BE Destination Tulum pet friendly?
Q: Are your menus food allergen friendly?
Q: Do you offer handicapped rooms?
Q: Is parking available at BE Destination Tulum?
Q: How far is BE Destination Tulum from Cancun International Airport?
Q: What are your cancellation policies?
Q: Is BE Destination Tulum an adult-only hotel?
Q: Can I eat and drink at Maresia’s and Ocumare if I am a not a guest at BE Destination Tulum?
Q: Can I attend the Beach Club if I am not a guest at BE Destination Tulum?
Information and consent
What Personal Data do we collect?
How do we use your information?
On what basis do we use your Personal Data?
How and from what sources is Personal Data collected?
Recipients of Personal Data and Transfer of Personal Data
How long is Personal Data retained?
How do we protect Personal Data?
Exercise of rights
Right to decline marketing communications
Cookies and other data
Updates to this Privacy Policy
What personal information do we collect?
What sensitive information do we collect?
How do we use your information?
How and from what sources is personal information collected?
Recipients of personal data and Transfer of Personal Information
How do we protect personal information?
Data subjects' rights
Right to decline marketing communications
How long is my personal information retained?
Updates to this Privacy Notice
Q: What kind of health and safety protocols do you have at the hotel?
Q: Is BE Destination Tulum bookable for groups and events?
Q: Is BE Destination Tulum pet friendly?
Q: Are your menus food allergen friendly?
Q: Do you offer handicapped rooms?
Q: Is parking available at BE Destination Tulum?
Q: How far is BE Destination Tulum from Cancun International Airport?
Q: What are your cancellation policies?
Q: Is BE Destination Tulum an adult-only hotel?
Q: Can I eat and drink at Maresia’s and Ocumare if I am a not a guest at BE Destination Tulum?
Q: Can I attend the Beach Club if I am not a guest at BE Destination Tulum?
Information and consent
What Personal Data do we collect?
How do we use your information?
On what basis do we use your Personal Data?
How and from what sources is Personal Data collected?
Recipients of Personal Data and Transfer of Personal Data
How long is Personal Data retained?
How do we protect Personal Data?
Exercise of rights
Right to decline marketing communications
Cookies and other data
Updates to this Privacy Policy
What personal information do we collect?
What sensitive information do we collect?
How do we use your information?
How and from what sources is personal information collected?
Recipients of personal data and Transfer of Personal Information
How do we protect personal information?
Data subjects' rights
Right to decline marketing communications
How long is my personal information retained?
Updates to this Privacy Notice
Q: What kind of health and safety protocols do you have at the hotel?
Q: Is BE Destination Tulum bookable for groups and events?
Q: Is BE Destination Tulum pet friendly?
Q: Are your menus food allergen friendly?
Q: Do you offer handicapped rooms?
Q: Is parking available at BE Destination Tulum?
Q: How far is BE Destination Tulum from Cancun International Airport?
Q: What are your cancellation policies?
Q: Is BE Destination Tulum an adult-only hotel?
Q: Can I eat and drink at Maresia’s and Ocumare if I am a not a guest at BE Destination Tulum?
Q: Can I attend the Beach Club if I am not a guest at BE Destination Tulum?
Information and consent
What Personal Data do we collect?
How do we use your information?
On what basis do we use your Personal Data?
How and from what sources is Personal Data collected?
Recipients of Personal Data and Transfer of Personal Data
How long is Personal Data retained?
How do we protect Personal Data?
Exercise of rights
Right to decline marketing communications
Cookies and other data
Updates to this Privacy Policy
What personal information do we collect?
What sensitive information do we collect?
How do we use your information?
How and from what sources is personal information collected?
Recipients of personal data and Transfer of Personal Information
How do we protect personal information?
Data subjects' rights
Right to decline marketing communications
How long is my personal information retained?
Updates to this Privacy Notice
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Accommodation
RESERVATIONS: reservations@betulum.com
MEXICO: (800) 204-9799
USA AND CANADA: 1 (855) 205-4000
INTERNATIONAL: +52 (984) 980-0678
CONCIERGE: concierge@betulum.com
BE INSPIRED
To receive updates about exclusive experiences, events, new destinations and more, please register your interest.
Accommodation
RESERVATIONS: reservations@betulum.com
MEXICO: (800) 204-9799
USA AND CANADA: 1 (855) 205-4000
INTERNATIONAL: +52 (984) 980-0678
CONCIERGE: concierge@betulum.com
BE INSPIRED
To receive updates about exclusive experiences, events, new destinations and more, please register your interest.
Accommodation
RESERVATIONS: reservations@betulum.com
MEXICO: (800) 204-9799
USA AND CANADA: 1 (855) 205-4000
INTERNATIONAL: +52 (984) 980-0678
CONCIERGE: concierge@betulum.com
BE INSPIRED
To receive updates about exclusive experiences, events, new destinations and more, please register your interest.
Accommodation
RESERVATIONS: reservations@betulum.com
MEXICO: (800) 204-9799
USA AND CANADA: 1 (855) 205-4000
INTERNATIONAL: +52 (984) 980-0678
CONCIERGE: concierge@betulum.com